This policy explains what personal information Same Day Mac Repairs collects, how we use it, and how you can contact us about it. It applies to this website and to the repair services we provide.
Who we are
Same Day Mac Repairs is an independent Apple device repair business based in Oakleigh, Victoria. We are not an Apple Authorised Service Provider and are not affiliated with Apple Inc.
- Phone: 03 9997 8092
- Email: info@samedaymacrepairs.au
- Based in Oakleigh VIC 3166
What we collect
We only collect what we need to quote on and carry out a repair:
- From our enquiry and quote forms: your first and last name, email address, phone number, the service you are enquiring about, and any message you write.
- When you call or email us: the contact details and enquiry details you give us.
- When we repair a device: the device model, the fault reported, and the work carried out.
We do not ask for payment card details through this website.
How we use it
We use your information to respond to your enquiry, provide a quote, arrange and carry out the repair, contact you about your device, and keep a record of the work done. We may also use your contact details to follow up on a repair we have performed for you.
Your data on your device
Some repairs require us to switch a device on and test it. We access the contents of a device only where it is necessary to diagnose or verify the repair. We recommend you back up your device before any repair. Where a repair carries a risk to stored data, we will tell you before we begin.
Who we share it with
We do not sell your personal information. We share it only where it is needed to run our business or our website — for example with our website hosting and email providers, or with a specialist supplier where a repair requires it. We may also disclose information where the law requires it.
Cookies and this website
This website uses cookies and caching to make pages load and function correctly. Pages that show a map embed content from Google Maps, which may set its own cookies. You can block or delete cookies in your browser settings; some parts of the site may not work as expected if you do.
How long we keep it
We keep enquiry and repair records for as long as we need them to service your device, handle any warranty claim, and meet our record-keeping obligations. When we no longer need the information, we take reasonable steps to delete it or de-identify it.
Access, correction and complaints
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@samedaymacrepairs.au or call 03 9997 8092 and we will respond within a reasonable time.
If you are not satisfied with how we have handled your personal information, you can contact us first so we can try to resolve it. You can also raise the matter with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change this policy we will update this page. Please check back for the current version.