MacBook Pro Keyboard and Trackpad Not Working?
When your MacBook keyboard and trackpad not working issue appears, it can halt your productivity instantly. Whether you’re trying to type, click, scroll, or navigate your screen, these built-in input devices are essential. If both the keyboard and trackpad become unresponsive, the cause could be either software-related or due to internal hardware problems.
This guide walks you through possible reasons and step-by-step fixes so you can troubleshoot the issue with confidence.
Common Reasons the MacBook Keyboard and Trackpad Stop Working
Understanding the root cause is key to finding the right solution. Here are the most likely reasons your MacBook Pro trackpad not working or the keyboard has stopped responding:
Software Glitch or Crash
macOS may experience temporary bugs that disable keyboard or trackpad functionality, often after updates or heavy usage.
Corrupted Settings or Cache
Settings saved in the NVRAM, SMC, or system files can occasionally cause misbehaviour in hardware components.
Faulty Hardware Connections
Loose internal cables, connector issues, or a damaged logic board may disconnect communication with the keyboard or trackpad.
Battery Swelling
A common issue in older models: the battery may swell and press against the trackpad from beneath, stopping it from working properly.
Peripheral Interference
Connected accessories like USB devices, dongles, or external input tools can interfere with internal components.
Quick Checks Before Advanced Troubleshooting
Before diving into advanced steps, try these quick actions:
- Restart your MacBook. Sometimes a reboot is enough.
- Disconnect all external devices. USB hubs, mice, and keyboards can interfere.
- Check for visible damage. Look for swelling, spills, or signs of overheating.
Troubleshooting Steps to Fix the Issue
Below are step-by-step instructions that can help fix both trackpad and keyboard problems.
Step 1: Boot in Safe Mode
Booting into Safe Mode loads only essential software and disables third-party drivers.
- Shut down your MacBook.
- Press the power button and immediately hold Shift.
- Release the key once the login screen appears.
- Test the keyboard and trackpad.
If everything works in Safe Mode, a third-party extension might be causing the issue.
Step 2: Reset the SMC (System Management Controller)
The SMC controls physical parts like battery, fans, keyboard, and trackpad.
- Shut down the MacBook.
- Press and hold Shift + Control + Option on the left side, then press the Power button.
- Hold all keys for 10 seconds, then release and restart your Mac.
Step 3: Reset NVRAM/PRAM
If your Mac behaves unpredictably, try resetting PRAM/NVRAM.
- Shut down your Mac.
- Turn it on and immediately hold Option + Command + P + R for 20 seconds.
- Release the keys and allow your Mac to boot.
Step 4: Create a New User Profile
A corrupted user account can sometimes cause strange issues.
- Go to System Settings > Users & Groups.
- Click Add Account and create a new profile.
- Log in and test the keyboard and trackpad.
If it works in the new profile, the problem is isolated to your main user account.
Trackpad-Specific Issues and Fixes
Sometimes only the MacBook touchpad not working while the keyboard remains responsive. Here are some focused steps to try:
Adjust Trackpad Settings
- Open System Settings > Trackpad.
- Toggle Tap to Click, Force Click, or adjust the Tracking Speed.
- Disable “Look Up & Data Detectors” and test the change.
Check for Battery Swelling
If your MacBook Pro trackpad not clicking or is stuck, a swollen battery may be pushing against it.- Look for any bulging under the trackpad.
- If you suspect battery issues, shut down the Mac and seek professional service immediately.
When Only One Part Fails
Keyboard Not Working but Trackpad Works
- Possible logic board connector or keyboard cable failure.
- Use an external USB keyboard temporarily and backup your data.
Trackpad Not Working but Keyboard Works
If your MacBook Pro trackpad not clicking or is stuck, a swollen battery may be pushing against it.- Could be a swollen battery, disconnected trackpad cable, or surface debris under the pad.
In both cases, if resetting and safe mode don’t resolve the issue, hardware inspection is recommended.
How to Reset the Trackpad on MacBook
If the trackpad not working on Mac and no physical issues are found, you can manually reset trackpad settings:
- Go to System Settings > Trackpad.
- Toggle settings like click sensitivity or gestures off and on.
- You can also delete trackpad-related .plist files (property lists) from the Library: Navigate to ~/Library/Preferences, Delete any file starting with com.apple.AppleMultitouchTrackpad, Restart your Mac.
- Always back up important data before modifying system files.
When to Seek Professional Help
If none of the above solutions restore function, there may be hardware damage. Internal components like logic board connections, the trackpad module, or battery may need inspection or replacement.
At this point, it’s advisable to consult a qualified technician. Same Day Mac Repairs, an Apple Independent Repair Provider and Microsoft Business Partner, specializes in diagnosing and repairing MacBook keyboard and trackpad issues. Their team follows high repair standards without voiding your device’s Apple warranty.
Conclusion
A MacBook keyboard and trackpad not working issue can arise from a range of causes from simple software glitches to serious hardware damage. Following the above steps can often resolve the issue without needing professional help. However, if your trackpad not working MacBook or keyboard remains unresponsive, don’t delay seeking service to prevent further complications.
It’s always best to rule out easy fixes first, ensure your system is up to date, and then move toward deeper hardware diagnostics if needed.